For Tenants

Tenant Information & FAQ

A complete guide to renting a Brookside-managed home in Maple Ridge, Pitt Meadows and the Fraser Valley — from application to move-out.

View Available Rentals 604-467-5000

Applying for a Rental

Credit & Reference Checks

Deposits

The Move-In Process

Paying Rent

Maintenance Requests

Emergency Maintenance

Pets

Utilities

Inspections

Lease Renewals

Ending a Tenancy

Security Deposit Returns

BC Residential Tenancy Basics

Smoke & Carbon Monoxide Alarms

Tenant Insurance Requirements

Common Tenant Responsibilities

Still have a question?

This guide is general information, not legal advice, and your tenancy agreement governs your specific situation. Our office is happy to clarify anything before or during your tenancy.

Contact Our Office Rental Information BC Residential Tenancy Branch

Tenant Information & FAQ

Applying for a Rental

How do I find and apply for a Brookside-managed rental?

What information do I need to provide?

Can I apply with roommates or a co-applicant?

How long does a decision take?

Do you charge an application fee?

Can I view a property before applying?

Credit & Reference Checks

Do you run a credit check?

What if my credit is imperfect?

What references do you contact?

How is my personal information handled?

Deposits

How much is the security deposit?

Is there a pet damage deposit?

Who holds the deposit?

Can the deposit be used as last month's rent?

The Move-In Process

What happens between approval and move-in?

What is the move-in condition inspection?

When do I get the keys?

Can I move in before the start date on my agreement?

Paying Rent

When is rent due?

How do I pay?

What if rent will be late?

Can my rent be increased?

Do I get a receipt?

Maintenance Requests

How do I report a repair?

How quickly are repairs handled?

Will someone enter my home?

What repairs am I responsible for?

Can I arrange my own contractor?

Emergency Maintenance

What counts as an emergency?

What should I do first?

How do I reach Brookside urgently?

What is not an emergency?

Pets

Are pets allowed?

Can I get a pet after moving in?

What are my responsibilities as a pet owner?

What about service animals?

Utilities

Which utilities do I pay?

When should I set up accounts?

How do shared utilities work in a suite?

Do I need to keep utilities on until I leave?

Inspections

What inspections should I expect?

Do I have to be there?

What are inspectors looking for?

Do I get a copy of the report?

Lease Renewals

What happens at the end of a fixed term?

How do I renew for another fixed term?

Can terms change at renewal?

Can I add or remove an occupant at renewal?

Ending a Tenancy

How much notice do I have to give?

How should I give notice?

What condition must the home be left in?

Can a landlord end my tenancy?

Can I assign or sublet?

Security Deposit Returns

When is my deposit returned?

What can be deducted?

How do I protect my deposit?

What if we disagree?

BC Residential Tenancy Basics

What law governs my tenancy?

What are my core rights?

What are the landlord's core obligations?

Where can I get independent information?

Smoke & Carbon Monoxide Alarms

Who maintains the alarms?

What am I expected to do?

Is tampering with an alarm serious?